Shipping & Returns
Shipping
Returns & Exchanges
I appreciate your patience as I work out finding the most economical and environmentally friendly way to ship your order. At the moment, I am using recycled materials and USPS for order fulfillment purposes; but I am working on expanding the options and negotiating lower rates with other providers. Please stay tuned for updates as this process is currently underway!
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Aside from a few pieces of tape and glue when necessary to ensure safe transport, ALL packaging is upcycled: from the boxes to the newspaper, bubble wrap, etc. The planet thanks you for your purchase!
If your purchase arrives damaged, PLEASE immediately photograph it in front of the packaging it arrived in, as well as the packing slips, and send them to me directly via text or email (which can be found at the bottom of my contact page). We will then discuss the next steps necessary for you to receive a refund, as this may vary depending on the level of the damage (e.g., if it is beyond repair, it may not be necessary for the item to be returned).
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If you are unsatisfied with your purchase for any reason other than damage, please contact me directly with more details, as I'd like to learn more and ideally help resolve any potential issues without requiring the item to be returned. Once I have received your feedback, we can discuss you return options if necessary.