If your order does not arrive or arrives in damaged condition, please contact me immediately! If a product is damaged or broken, please take and share a photo of the condition in which it arrived (as well as the packaging, if possible) and we can discuss next steps depending on your preferences. However, due to the likelihood of damage upon return, certain products cannot be refunded if the product is not defective (e.g., unpolished mountainscapes and stone & wire trees), so still reach out if you decide you are unhappy with your purchase for any reason!

All of the wire I use is super flexible and easy to adjust on your own (however, there IS a limit to how much/often a piece of wire can be twisted/bent - so don't go crazy)! But of course, if you have ANY questions/concerns, please contact me with as many details as possible.

Honestly, not exactly. Since I use genuine/thrifted materials for all of my products, no two pieces will ever look EXACTLY the same; however, feel free to reach out and inquire - as (mainly depending on the product/product type) similar pieces MAY be created upon request.

It definitely depends on the piece (mainly, how easily the roots adhere to the base), but on AVERAGE: I would guess between 7-9 hours. Major factors certainly include ease of root adherement, length of wire required, and how porous the base material is (i.e., more crystaline type bases are more difficult to keep roots in the desired place and taller/bigger trees take more time to straighten/cut the wire needed).

YES - I genuinely love the challenges and rewards that come with making custom/commissioned pieces, so please do not hesitate to reach out with requests!

In an ideal world, yes... in reality: probably not; but in addition to being honest/transparent about my knowledge and solely purchasing items advertised/claimed to be genuine stone, I do my best to specify when things have been thrifted (and thus I cannot verify for certain), when I'm confident that something is genuine metal or stone based on trust in my suppliers, etc. However, please don't hesitate to contact me with any questions about a specific piece!

In addition to buying supplies secondhand or locally whenever possible, packaging materials at boutiques/markets are paper products (that have been upcycled whenever feasible) and 100% of shipping materials are upcycled (aside from some tape/glue to safely secure items for transport).

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact me at katherineduker@gmail.com or through the contact page on my site.

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If you don’t want us to process your data anymore, please contact me at katherineduker@gmail.com or through the contact page on the site.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. We collect such Non-personal and Personal Information for the following purposes: To provide and operate the Services; To provide our Users with ongoing customer assistance and technical support; To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages; To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; To comply with any applicable laws and regulations.

Dazy Duker's is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.